Terms and Conditions of Sale

  • Please read this web page carefully. It contains the Terms and Conditions governing your access to and use to the Neptune Cycles and Sports, LLC webpagewww.neptunecycles.com . If you don't agree with our terms and agreements, then your transaction is considered null and void. Binding Agreement If you go to any page on our site or buy a product then you agree to the following terms and are in a binding agreement with Neptune Cycles and Sports. These are our terms and policies as a company and any customer who makes a purchase from our company (online or offline) are subject to these terms and policies. Privacy Policy We do not sell or share any information we receive from customers. When you buy something from Neptune Cycles and Sports, you can opt to be excluded in our mailing list for promotional mailers and emails. As you browse [company website], advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, Web.com, then enables us to present you with retargeting advertising on other sites based on your previous interaction with [company website]. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. Security Our website uses Secure Sockets Layering (SSL) with 512bit encryption. We are a certified vendor with Authorize.net where all transactions are securely processed as a third part your information is never visible to our company or our employees. Important Limitations on your rights All of your rights will be used only in a lawful way and without breaching the peace. I, as buyer, have carefully read the foregoing and acknowledge that I understand and agree to all the Terms and Conditions. I have had the opportunity to ask any and all questions regarding this Agreement and the effect of the same. I, as buyer, am aware that by purchasing this item and sending/remitting payment for it/them, I assume all risk, and waive and release all legal rights that I may have or possess. I, as buyer, therefore release all liability and waive all Legal rights I may have in with any items purchased from Neptune Cycles and Sports. Any and all issues or problems will be solved in accordance to the terms specified in this contract. By purchasing a product from Neptune Cycles and Sports, once that product has been shipped you agree that you will handle any and all issues in accordance to our terms policy. The chargeback process credit card companies provide is expensive and time consuming for the merchant and will greatly impact the resolution of the issues at hand. We can resolve the issue much faster and with less hassle if we work together. Colors  Sometimes we are out of one color so that is why we ask for an alternate color. In case we are out of that color we can get you another color and still get your bike out to you. Changes and Inaccuracies We are constantly improving our website and are always striving to get the best descriptions made that are 100% accurate as well as current description, price, and pictures. Sometimes we do get some bad information from the manufacture. We will in no way refund money or accept returns for inaccuracies. If you are buying something on the internet and are concerned the description could be wrong, we have a full staff that can answer questions via email, phone, or at the shop in person before you buy. You, the customer, acknowledges this and agrees to these terms and agreements as stated. Prices are subject to change at any time. Once your order is placed there are no refunds or reimbursements made if we lower prices after you place your order for any circumstance. Out of state sales on Motor Vehicles If you buy something from us, check your local laws on what's acceptable and what's not. Some cities or states have laws saying you have sound restrictions and CARB approvals. Once you get your vehicle fill out the "MSO Form” we will send your MCO and appropriate registration documents for DMV registration. MSO's for vehicles. Unless the year is stated on the product page, the vehicle year WILL vary. Chinese VIN's typically run a year behind the US calendar. So if it is year 2010, you might get a 2008 or 2009. In some cases the paperwork could also state 2007. This is why we do not list the year because it varies from container to container. ALL our units are brand new in the crate when they are sold. If the year is important to you, you MUST ask before you purchase the unit. Once the unit has been shipped, if you want to return it because of the year, you, the customer, will be responsible for the shipping costs to and from your address as well as the restocking fees.  Vehicle Insurance I, the customer, agree to maintain insurance on any product being purchased. All Fed Ex Packages are insured automatically for the purchased value. All Freight trucks have insurance included for shipped crated units. All Car transport carriers for UTVS have insurance through the carrier. All damaged claims are handled by Neptune Cycles and Sports except for car transport carriers, those claims MUST go through the carrier. Vehicle and Parts Warranty See the warranty page on this website for terms and conditions.  Vehicle Operation If you buy a product from us then you need to make sure you know what you are doing. We have absolutely “zero”  liability if you or someone else gets hurt, injured, or killed riding a motor vehicle or part purchased from Neptune Cycles and Sports. It's up to you to maintenance your product, learn how to use it, and know how to maintain it. This goes for installing parts purchased from us as well. Assembly for shipped products  All our power sports products do require some assembly. If you get a dirt bike, scooter, go kart, etc then you will have some assembly. Most assembly requires you put the tires, bars, battery, etc on. If you do the assembly yourself you accept all liability of defects for the unit and waive your warranty rights. In order not to avoid losing your warranty, you must have a licensed mechanic put your unit together and save the receipt paperwork that will be submitted with the documentation. If you are a licensed mechanic, you must provide a copy of your license when submitting the paperwork. Disclaimer for Assembled Unit Purchases Do not operate this machine until it has been completely inspected by a certified mechanic. Please check that all bolts and components are assembled properly. Neptune Cycles and Sports offers assembled units but under no circumstances takes responsibility for the safety of this machine. All products sold by Neptune Cycles and Sports are required to be used by the age recommended by the manufacturer. Neptune Cycles and Sports does not take responsibility for your safety.